White Papers
Seeking Qualified Technicians: How to Recruit (and Retain) Talent
Inside this whitepaper, discover what is causing the talent shortage, where to find all the talent, and how to recruit…
Know Your Buyers and Win Their Business
Buyer personas are general profiles of your customers, or “types,” that outline their common behaviors, expectations, and concerns to help…
4 Steps to Tackle the Pain of Changing Software
The pain of change, whether in the status of a personal relationship, with a healthcare provider, or with a business…
8 Proven Ways to Enhance Your Customer’s Service Experience
The revenue from parts and service is the true lifeline of many dealerships. What do consumers look for when choosing…
The BDC Puzzle
What is the most puzzling, inconsistent, and frustrating process at a dealership? Many say it’s the function of the Business…
Choosing the Right Solution: On-Premise vs. Hosted
osted solutions, those that run on the Internet instead of locally on your computer, are becoming more and more popular…
The Automotive Retail Industry Continues to Evolve
2017 was a year of innovation and change for the automotive retail industry. From increased adoption of the internet retail…
Tax Cuts and Jobs Act: Impact on Dealerships
On December 21, more than one hundred automobile, construction equipment, and agricultural equipment dealers across the country tuned in to…
The Ongoing Technology Evolution of Dealership Inventory Management
Managing inventory effectively has always been a challenge for dealerships—both franchised and independent. Done well, it can unlock tremendous front-end…
Compliance and the Dealership in 2018
Embrace compliance and prepare your dealership for the new year with a focus on the 8 essential compliance areas outlined…
How to Give Each Generation the Best Dealership Experience
Today, vehicle shopping starts online, and if you’re considered the best retail option, only then will customers head over to…
What Truly Matters to Your Customers?
Be ready to quickly get to know each individual that walks through your doors and be able to work with…
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